 |
| |
| Objectives |
|
As a business unit of Emirates Telecommunications Corporation (ETISALAT), Comtrust is committed to total customer satisfaction. To fully realize this commitment Comtrust’s Executive Management has set the following Quality Policy as a cornerstone of our Quality Management System (QMS). |
| |
We shall strive to:
-
Understand the market dynamics of the region,
customer needs and expectations and continuously improve our
service to facilitate the growth of e- trade in the region
-
Develop our technology and infrastructure
continuously to be on par with the latest available technology in
order to meet our customers’ expectations and the ever changing
demands of the e – business market place
-
Provide a high level of service to our
customers with as minimum cause for complaints as possible
-
Ensure that when complaints are received, they
will be attended to in a timely manner with a view to eliminate
the root cause and prevent recurrence
-
Acquire and retain the highest calibre
personnel, and maintain a healthy constructive work environment
that enables such personnel to produce optimal output
-
Continually comply with the requirements of ISO
9001:2000 and improve the effectiveness of our Quality Management
System (QMS).
|
|
These objectives are cascaded through the Business Management System as the Purposes of our Business Processes and measured against Measures identified within the documented processes of the Quality Management System. |
| |
| To achieve the above stated objectives, it is imperative that all staff understand this Quality Policy, and know that providing a
Quality Service is vital for the survival of our e- commerce business in today’s competitive environment |
| |
| |
| Home |
Quality Policy |
Privacy Policy |
Jobs
| Contact Us |
| ©2004 Comtrust. All Rights Reserved
|
